Calling Features

Calling Features

Custom Calling Services are available only to single-party customers, where facilities are available, at an additional monthly charge. Instructions for using these services are available at the links below. For further information, call or visit the Telephone Company business office.

Call Forwarding$150/mo
Call Forwarding lets you transfer your incoming calls automatically to any other telephone you can dial within the continental U.S.A. without the assistance of an operator.
Instructions

To Forward Calls:

  • Lift the receiver and listen for the dial tone.
  • Dial 7 2.
  • Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause).
  • Again, listen for the dial tone.
  • Now, dial the number where you wish your calls to be forwarded. (Speed calling codes may be used if you also have this feature).
  • When someone answers at the forwarded number, Call Forwarding is put into effect.

If there’s no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding feature is in effect.

Once you’ve activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make outgoing calls from this phone.

If you wish to change the number your calls are being transferred to, just discontinue the first (see below), and redirect your calls using the above steps.

To Discontinue Call Forwarding:

  • Lift the receiver and listen for the dial tone.
  • Dial 7 3.
  • Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause).
  • Listen for two beeps. Call Forwarding is now discontinued.

Things To Remember

Call Forwarding Busy Line$150/mo
Automatically routes calls to a preselected telephone number at another location whenever your line is busy. When ordered, you specify the preselected telephone number to receive your calls, and it is programmed in the telephone company’s central office. If the telephone number your calls are forwarded to is busy, the caller will receive a busy tone.

Call Forwarding No Answer$150/mo
Automatically routes calls placed to your number that are not answered within a designated number of rings to another preselected telephone number. When ordered, you specify the preselected telephone number to receive your calls, and it is programmed in the telephone company’s central office.

Call Waiting$150/mo
Call Waiting lets you answer a second call while you are using your telephone.
Instructions

How it works:

When you are using your telephone and someone else calls, you will hear a brief tone signal. The person with whom you are talking will hear a slight click. Ten seconds later you will hear a reminder tone. The incoming caller only hears the usual ringing signal.

To answer the second call:

  • If you wish to end the first call, hang-up. Your phone will ring and the second (incoming)caller will be on the line.
  • If you want to hold the first call while answering the second call, press the switchhoot once, firmly (1/2 second), and release it immediately. You will be connected with the other person on your line. (Use the recall button on Trimline® models.)

Returning to the first call:

To return to the first call, simply press the switchhook once, firmly (1/2 second), and release it immediately. With this method, you can switch between the two calls as frequently as you wish.

How to end either conversation:

After you have finished talking with either caller, hang up. Your phone will ring and, when you answer, you will be connected with the person remaining on the line.

Control Call Waiting is available in certain areas.

(You must already subscribe to Call Waiting to use this option if it is available in your area.)

To temporarily cancel Call Waiting before making a call:

  • Listen for dial tone.
  • Touch-Tone: Dial * 7 0. Rotary: Dial 1 1 7 0.
  • Listen for second dial tone.
  • Dial the number you wish to reach.

To temporarily cancel Call Waiting while a call is in progress

(You must already subscribe to Call Waiting and Three-Way Calling)

  • Press receiver button for a half-second to put the call on hold.
  • Listen for a dial tone.
  • Touch-Tone: Dial * 7 0. Rotary: Dial 1 1 7 0.
  • Press receiver button for a half-second to return to original call.

Note: You cannot cancel Call Waiting while a call is in progress and a third party is trying to reach you. Call Waiting automatically reactivates when you hang up.

Delayed Auto Dial – Warm Line$100/mo
Delayed Auto Dial – Warm Line allows your phone to automatically dial a predetermined number. This service is useful for the elderly and shut-ins. Contact your local business office for more information.

Revertive Calling Service – Intercom$100/mo
Use your telephone as an intercom by dialing your own number to ring the extension and talk to another party.

Speed Calling 8$150/mo
Now you can call up to 8 of your most frequently dialed numbers just by dialing a one-digit code. This includes long distance DDD numbers.
Instructions

To Establish Your Speed Calling List:

  • Lift the receiver and listen for the dial tone.
  • Dial 7 4.
  • Then depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause.)
  • Again, listen for the dial tone.
  • Dial one of the 8 one-digit access code numbers (2-9).
  • Then dial the number you wish to Speed Code. (For long distance entries, dial “1” and the area code before the number.)
  • Then depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause.)
  • Listen for confirmation tone to indicate your Speed Calling number is established.

At any time you may repeat this process for each number you wish to Speed Code, assigning each a different code number.

To Use Your Speed Calling Feature:

  • Lift the receiver and listen for the dial tone.
  • Dial the appropriate one-digit access number (2-9).
  • Push the # button. (With a rotary dial phone, skip this step and allow a 4-second pause for your number to be connected.)

To Change Your Speed Calling List:

Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.

Speed Calling 30$350/mo
Now you can call up to 30 of your most frequently dialed numbers just by dialing a two-digit code. This includes long distance DDD numbers.
Instructions

To Establish Your Speed Calling List:

  • Lift the receiver and listen for the dial tone.
  • Dial 7 5.
  • Then depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause.)
  • Again, listen for the dial tone.
  • Dial one of the 30 two-digit access code numbers (20-49).
  • Then dial the number you wish to Speed Code. (For long distance entries, dial “1” and the area code before the number.)
  • Then depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause.)
  • Listen for confirmation tone to indicate your Speed Calling number is established.

At any time you may repeat this process for each number you wish to Speed Code, assigning each a different code number.

To Use Your Speed Calling Feature:

  • Lift the receiver and listen for the dial tone.
  • Dial the appropriate two-digit access number (20-49).
  • Push the # button. (With a rotary dial phone, skip this step and allow a 4-second pause for your number to be connected.)

To Change Your Speed Calling List:

Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.

Teen Service$350/mo
A residential service that allows a subscriber to add a second directory number without adding additional line equipment.

Voice Mail$500/mo
Voice Mail is an answering device to record messages when you are away from your home or office. Contact your local business office for more information.

Three-Way Calling$150/mo
This service lets you add a third person to your conversation.
Instructions

To Add A Third Person To Your Conversation:

  • Press the switchhook once, firmly (1/2 second), and release immediately. This puts the original caller on “hold.”
  • Listen for three short tones, then a dial tone.
  • Dial the telephone number of the third person to be added. After the third person answers, you may talk with that person before returning to the original call.
  • To return the original caller to the line and complete the three-way conversation, press the switchhook once, firmly (1/2 second), and release immediately.

Note: If the line is busy or doesn’t anser, cancel the three-way call by pressing the switchhook once. Continue the original conversation or try again.

To Remove Either Person From The Conversation:

  • The original called party just hangs up to disconnect.
  • The third person is removed by your pressing the switchhook once and releasing it immediately, or by the third person simply hanging up.
  • All three connections are automatically disconnected when you hang up.

To Add A Different Person:

Perform a “remove” step. Then repeat the first four steps.


Other Optional Services

Trenton Telephone Company offers a number of other optional services to both home and business customers in the calling area. NOT ALL SERVICES ARE AVAILABLE IN EVERY LOCATION; however, some of the optional services that are available to most customers are listed below.

Caller ID – Name and Number$575/mo
Caller ID – Name Only$500/mo
Caller ID – Number Only$475/mo
Enables you to see the name and number of persons calling from within your service area before the call is answered. After the first full ring, the caller’s name and telephone number appear on the Customer Provided Equipment display unit. The type of information and the number of calls that will be displayed are dependent upon the display unit purchased and attached to your telephone.

Caller ID – Name and Number with Call Waiting$725/mo
Caller ID – Name Only with Call Waiting$625/mo
Caller ID – Number Only with Call Waiting$625/mo
Enables you to see the name and number of persons calling from within your service area before the call is answered. After the call waiting tone signal, the caller’s name and telephone number appear on the Customer Provided Caller ID/Call Waiting display unit. The type of information and the number of calls that will be displayed are dependent upon the display unit purchased and attached to your telephone.

Caller ID Blocking – NamePer Call
Enables you to prevent your name from being displayed on the Caller ID unit of the person you are calling. The feature is activated by dialing the Per Call Blocking code and must be activated on a per call basis every time you want your name blocked from display.
Instructions

To activate:

  • Lift the receiver.
  • Listen for dial tone.
  • Press * 4 7. (Dial 1 1 4 7 for rotary or dial pulse telephones.)
  • Listen for confirmation tone followed by dial tone.
  • Dial the desired telephone number.

Note: Both name and number may not be blocked on a per call basis. Your name and/or number may be suppressed on a permanent basis without dialing a code. Please call the local business office for further information.

Caller ID Blocking – NumberPer Call
Enables you to prevent your telephone number from being displayed on the Caller ID unit of the person you are calling. The feature is activated by dialing the Per Call Blocking code and must be activated on a per call basis every time you want your number blocked from display.
Instructions

To activate:

  • Lift the receiver.
  • Listen for dial tone.
  • Press * 6 7. (Dial 1 1 6 7 for rotary or dial pulse telephones.)
  • Listen for confirmation tone followed by dial tone.
  • Dial the desired telephone number.

Note: Both name and number may not be blocked on a per call basis. Your name and/or number may be suppressed on a permanent basis without dialing a code. Please call the local business office for further information.

Blocked Due to Non-Pub or Unlisted Number
Dialed prior to the call, this will serve to allow the number to be revealed to the called party. Contact your local business office for more information.

Call Return$350/mo
Call Return is a simple way to call back the last number that called you, whether or not you answered the phone. For those times when you’re in the shower, the garden, etc., and can’t get to the phone when it rings, or when you return home and want to know the last person that called while you were out, Call Return will automatically call back the last number.
Instructions

To use:

  • Listen for dial tone.
  • Press * 6 9. (Dial 1 1 6 9 for rotary or dial pulse telephones.)
  • Listen for normal ringing or beep tones.
  • Hang up. You will hear a special ring when the line is free.

To cancel:

  • Listen for dial tone.
  • Press * 8 9. (Dial 1 1 8 9 for rotary or dial pulse telephones) then listen for beep tones.

Repeat Dialing$450/mo
Remember the last time you repeatedly tried to call someone and their line was busy or there was no answer? Not, Repeat Dialing makes your life easier. It automatically redials the last number you dialed. If the line is busy, Repeat Dialing will keep trying until the line is free, then signal you. You can use Repeat Dialing for more than one busy number at a time. During this time you may place and receive other calls.
Instructions

To use:

  • Hang up after: – Getting a busy signal.- Getting no answer.
  • Listen for dial tone.
  • Press * 6 6. (Dial 1 1 6 6 for rotary or dial pulse telephones.)
  • Listen for normal ringing or beep tones.
  • Hang up. You will hear a special ring when the line is free.

To cancel:

  • Listen for dial tone.
  • Press * 8 6. (Dial 1 1 8 6 for rotary or dial pulse telephones) then listen for beep tones.

Call Tracing$150/mo
Call Tracing enables you to initiate an automatic trace from the last call you received. Trenton Telephone Company will automatically receive a message containing the phone number where the offending call originated, plus the time and date when the offending call was placed. It is necessary, however, for you to call your local law enforcement agency if you wish them to investigate further. Please call before the end of the next business day. Then call Trenton Telephone Company at 398-1000 to confirm your trace.
Instructions

To use:

  • Hang up after receiving the annoying call.
  • Listen for dial tone.
  • Press * 5 7 (Dial 1 1 5 7 for rotary or dial pulse telephones) then listen for announcement.

Note: It is essential that the Call Tracing action, pressing * 5 7 be done immediately after you hang up the phone following the offending call. If you delay taking action and receive a subsequent incoming call, Call Tracing will not trace the correct number.